Helix Managed Services | Data Protection & Recovery

Helix Protect

With Helix Protect in place, you can ensure that backup management is simpler than ever before. With our tools in place, we can provide reporting, monitoring and analytics across your data environment, allowing you the peace of mind that your data is safe and protected.

Our service desk is on hand to provide :

24 x 7 support
Monitoring for over half a million backups a month.
Backup services for over 131PB of data with a 99% success rate.

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With service levels to suit your particular needs, we will work with you to ensure we collectively find the right suite of services to suit your business need.

Our Consultancy and Professional Services team are also on hand to ensure we are able to take on workloads from you that allows you to focus on running your business.

Consulting

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Professional Services

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Engage with Helix Managed Services

Combining the performance and security of enterprise leading data protection software from IBM and DellEMC with Tectrade’s expertise in data protection. Helix Protect allows you to out-task data backups in a secure, flexible and compliant way.

Simplify Backup Management
Improved performance over traditional solutions
Ensure further data resilience
Flexible RTO and RPO plans to suit your needs
All of this whilst YOU keep control of your date

Our 24x7 Service Team can provide you with further reassurance through :

Proactive Monitoring
Performance Reporting
SLA Management

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You can find details around our suite of Helix Protect Offerings below:

Helix Protect Range

Comparison Chart

Helix Report

Helix Report Base is our fully managed cloud based reporting service, consisting of:

Reporting, Monitoring and Alerting
Access to the Tectrade Customer Community
Bi-Annual Service Reviews

Helix Base

Helix Protect Base is designed to provide visibility and insight into your backup environment and enhance supporting services. The Helix Protect Base service consists of:

Reporting. Monitoring and Alerting
Access to the Tectrade Service Desk
Case Management through agreed SLAs
Access to the Tectrade Customer Community Portal
Health Checks and Recommendations
Regular Service Reviews

Helix Enterprise

Helix Protect Enterprise has been designed to provide end to end remote management of your backup estate with the service consisting of:

Management and administration of the backup environment as per the backup catalogue
Troubleshooting backup issues
Actioning data restore requests
DR and RTO testing
Day to day Case Management through agreed SLAs
Regular Service Review Meetings

Try Helix

To request a free trial to see how the Helix suite can really help your business contact us here.

REQUEST FREE TRIAL

Leading technology partnerships

We built our business by solving the toughest data protection and recovery challenges. On our journey, we have assembled a market leading portfolio of technology partners that solve specific challenges for clients. We are able to combine our partner's technologies with our expertise and managed service to deliver the outcome that is right for your business both in Data Protection and Recovery and Storage and Infrastructure.

We are experts in bringing multiple vendors together to meet your specific needs.

Proven track record

With international operations and 50+ technical specialists, we have helped hundreds of clients gain control of their data. Over 2/3rds of our people are in technical roles